PSS Al-Mashaf Branch values are Respect, Responsibility, Courtesy and Cooperation. These provide the framework within which high standards of conduct are maintained among staff, parent and student at all times. Within this framework, it is the school’s responsibility to manage and resolve parent complaints fairly, efficiently and properly and in accordance with the relative legislation.
Our values are demonstrated by the school in relation to addressing parents concerns and complaints by:
- Providing a safe and supportive school culture and learning environment.
- Building positive relationship between students, parents and staff.
- Providing a safe working environment for staff.
- Promoting a partnership between home and school.
Implementation:
While addressing parent/guardian concerns or complaints, the department and its school must:
- Abide by relevant regulatory and legislative framework.
- Maintain confidentiality.
- Balance the rights and responsibilities of all pares.
- Ensure all pares are aware of their right to advocacy.
- Act in a manner that seeks to achieve an outcome acceptable to all pares.
How a concern or complaint will be handled?
- Complaints will be handled promptly, confidentiality and in accordance with procedural fairness.
- A person who is the subject of a complaint, who makes a complaint or provided information in the course of an investigation into a complaint shall not be subject to prejudice, intimidation, and harassment of being subject to any detriment because of their involvement.
Monitoring:
- The school will establish and maintain a system to record and monitor complaints and their resolutions.
- However, in the first instance, when the complaint is easily resolved in a telephone call or brief meeting a brief note in the school’s / principal’s / teacher’s diary recording the issue and the resolution is enough.